Returns and withdrawal

1. The right of withdrawal (14 days)

In accordance with articles L.221-18 and following of the Consumer Code, you have a legal period of 14 days from receipt of your order to exercise your right of withdrawal, without having to justify your reasons or pay a penalty.

2. Conditions for returned products

For the return to be accepted, the items must strictly meet the following criteria:

• Be returned in their original condition, clean and complete (original packaging, accessories, manuals, labels).

• Not have undergone any deterioration or abnormal wear due to excessive use. Any product that is damaged or incomplete may be subject to a refusal of refund or a price reduction.

3. Shipping costs and return procedures

• The return shipping costs are at your expense, unless the product received is non-compliant or has a proven defect attributable to us.

• Returns must be sent to the ESPACE SPORT store: 13 Avenue Eric Tabarly, 56880 Ploeren. We recommend using a tracked shipping method to keep proof of postage.

4. Exceptions to the right of withdrawal

In accordance with article L.221-28 of the Consumer Code, the right of withdrawal does not apply to:

• Goods made to order or clearly personalized according to your specifications.

• Goods likely to deteriorate or expire rapidly.

• Goods that have been unsealed after delivery and cannot be returned for reasons of hygiene or health protection.

5. Refund

In the event of a valid withdrawal, we will proceed to refund all sums paid within 14 days following notification of your request.

The refund will be made via the same payment method as the one used during the initial purchase. However, we reserve the right to defer the refund until actual receipt of the returned products or proof of their shipment.

6. How to make a request?

Before returning your package, please contact us by email at info.espacesport@gmail.com or by phone at 06.81.95.43.45 to inform us of your wish to return the item and to receive detailed instructions.